General Summary of the Purpose of the Position
Michels Hearing is looking for a licensed hearing provider (Licensed Hearing Instrument Specialist or dispensing Audiologist) to manage our Wyomissing and/or Pottsville locations either as a full time or part time employee. Our atmosphere is positive, family and goal oriented and focused on helping people hear better with hearing aids. We build long lasting, friendly relationships with everyone we help.
We are a small business that takes pride in the quality of our honest, professional hearing help and have been in business for over 30 years.
Duties include but are not limited to daily patient care, sales, maintaining records, training/mentoring other employees. We are looking to grow internally and having a reputable hearing provider on our team is what we now need.
The licensed hearing provider will maintain a current patient base while working towards building a larger patient base by acquiring new patients who are interested in professional hearing correction.
Job Description: Parts
- Create the most efficient/effective patient journey for the customer
- Counsel and instruct clients in techniques on hearing aid use and attributes
- Fit and dispense hearing aids
- Repair and service hearing aids
- Recommend proper assistive devices according to clients’ needs and the nature of impairment
- Refer clients to additional medical or education services if needed
- Conduct patient assessment
- Administer hearing evaluations, tests, and/or examinations to patients to collect information on type and degree of impairment, using specialized instruments and electronic equipment
- Use efficient sales process
- Monitor clients’ progress to ensure hearing goals have been attained
- Maintain client records at all stages, including initial evaluation and discharge
- Facilitate hearing aid and supplemental sales
- Support practice manager/owner
Knowledge, Skills & Abilities
Equipment Operation: Hearing aid software, Audiometer, REM systems, Video Otoscope, other testing equipment
Other Duties Job Requirements
- Record daily activities in Office Management System
- Communicate to practice manager and/or owner customer requests
- Notify manager/owner of equipment calibrations and computer needs
- Process all sales/collections as directed by practice manager/owner
- Assist with billing (providing documents for billing)
- Be aware of operating cost and fulfill responsibility to contain cost (maintain a budget)
- Use resources to research difficult fits in order to facilitate success
- Participate in all aspects of business growth and development
- Cooperative planning and participation in marketing initiatives
- Perform other duties as required by practice manager/owner
- Support company guidelines
- Check and verify quality
- Support health and safety objectives
- React to change productively and handle other essential duties as assigned
- Valid license to dispense hearing aids within Pennsylvania
- 1 year or more of dispensing and diagnostic testing preferred but not mandatory
- Knowledge of hearing aid fitting software systems such as Starkey Inspire®OS and others
- Knowledge of Office Management Software systems
- Working knowledge of hearing aid technology
- Working knowledge of circuits
- Computer knowledge required
- Ability to organize and execute a plan
- Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
- Friendly and professional demeanor
- Enjoys working with the senior population
- Enjoys fitting hearing aids
- Incentive driven
We offer an attractive compensation package and a lucrative commission program (commission structure and base rates apply).
Job Types: Full-time, Part-time
Pay: From $45,000.00 per year
Benefits:
- Continuing education credits
- Flexible schedule
- On-the-job training
- Paid time off
Ability to Relocate:
- Reading, PA 19610: Relocate before starting work (Required)
Work Location: In person