Job Title : Help Desk Support Specialist 1
Duration: 6+ Months
In Person interview Only
Location : 2 M.L.K. Jr Dr SE , Atlanta, GA 30334, USA
TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS.
·Minimum of 7-10 years of IT technical support
·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, includingservers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc.
·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure.
·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software.
·Willing to work off-hours and weekends whenrequired for projects or emergency support.
·Experience installing, configuring, andsupporting network printers and audio/visual equipment
·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force
·isstrongly preferred)
·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills
·Strong team leadership, time management, andcoaching and mentoring skills
·Excellent customer service and communicationskills are a must.
·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system.
·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.
Job Type: Contract
Pay: $24.00 - $26.00 per hour
Schedule:
- 8 hour shift
Experience:
- IT technical support: 10 years (Required)
- workstations (Windows/Mac), switches, routers, cabling, : 8 years (Required)
- document incidents (ServiceNow and Sales Force: 5 years (Required)
- imaging laptop computers 20h2,21h2, Microsoft Office 2010: 7 years (Required)
- Mobile devicemanagement, including IOS and Android devices : 6 years (Required)
- Windows PC/laptop management via Active Directory: 5 years (Required)
Ability to Commute:
- Atlanta, GA 30334 (Required)
Work Location: In person