- Assistant Dispatcher is a frontline position that supports and as needed manages day-to-day operations of the a last mile delivery business. You will be responsible for every part of the day to day operations, including loadout and helping drivers resolve on the road issues along with making sure the fleet is safe. Assistant Dispatcher ensures safe and efficient package delivery and reports to the Station Managers
Essential Functions
- Management responsibilities include, but are not limited to: coaching, training, recognition and rewards , discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls specific day-to-day operations as directed by station managers
- Responsible for assigning and managing employees to ensure the safe and efficient loadout of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of company vehicles.
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
- Is able to fill in any driver position as needed
- Will become DOT Step Van certified within 30 days of hire
- Supports station managers in maintenance and cleanliness of vehicles
- Assists company managers in identifying opportunities for improvement of key metrics and executes action plans to achieve results
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
- Participates in the development of and responsible for administering company safety strategies and programs
- Investigates, resolves and/or escalates customer service issues, as appropriate
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with VL Transport 1 Corp policies, procedures and other training requirements.
- Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
Minimum Education
High school diploma or GED required; Associate or Bachelor’s degree preferred.
Minimum Experience
- One year previous supervisory experience
- One year Amazon DSP dispatcher or driver.( preferred but not required)
- Must be able to use tools and be willing to make minor repairs on vans.
- Must have an intermediate understanding of car mechanics.
- Associate’s or Bachelor's Degree (preferred but not required).
- Military experience with honorable discharge or supervisory experience. (preferred but not required).
Required Skills, Abilities and / or Licensure
- Resides a fifteen minute drive from Location
- Must have full availability for work including on call weekends 7 days a week
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Stand/walk for up to 12 hours during shifts
- Proven ability to apply sound business judgment to establish and accomplish goals
- Verbal and written communication skills necessary to communicate with various audience levels and group sizes
- Ability to effectively provide employees instruction on process and practice
- Ability to read, interpret and draw conclusions from numerical data and written information
- Software skills, including use of Microsoft Office software and web-based applications
- Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
- Ability to mentor, coach and act as a knowledge resource to other employees.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person