Overview:
*** Galleria Park is an eVerify employer.
Responsibilities:
Secondary Job Functions:
Essential:3-5 years experience as Room Attendant.
Physical Abilities:
The Room Inspector is responsible for the performance of assigned room and house attendants ensuring that all procedures are completed to the standards of the hotel. Assist where necessary to ensure optimum service to guests.
Hourly Rate $28.50
*** Galleria Park is an eVerify employer.
Responsibilities:
Essential Job Functions:
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Verify room status on ALICE; report discrepant rooms; prioritize and update status of check-out rooms.
- Inspect supply levels, cleanliness and organization of floor closets and assign staff to rectify situation.
- Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
- Inspect rooms cleaned by assigned room attendants using ALICE to ensure rooms are up to hotel standards and follow up with necessary corrections.
- Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
- “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets.
- Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
- Monitor and handle guest complaints to ensure guest satisfaction.
- Document pertinent information in departmental log book.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
- Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
Secondary Job Functions:
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Assist in other areas of Housekeeping as assigned as well as attend designated meetings.
Qualifications/Skills:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.
Essential:3-5 years experience as Room Attendant.
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Knowledge of proper cleaning techniques, requirements and use of equipment.
Knowledge of proper and safe chemical handling.
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
Physical Abilities:
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Endure various physical movements throughout the work areas.
- Ability to lift, bend, stoop, carry, push or pull heavy loads. May require lifting bundles of linen weighing up to 50 lbs.