MAIN DUTIES AND RESPONSIBILITIES:
- Provides additional services to guest rooms.
- Evening turndown of beds in occupied rooms.
- Empty, wash and dry all ashtrays. (This is a smoke free property; only when instructed by management.)
- Empty and wipe out wastebaskets.
- Replace all used or damaged amenities.
- Fold guest belongings; pair up shoes (stay over guests).
- Wash and dry countertops, making sure all hair is removed.
- Restock amenities, toilet tissue and Kleenex.
- Clean the water glasses.
- Clean and dry ice bucket, tray and glasses
- Cleans and services all assigned rooms to the standard set by El Encanto and to LQA standards.
- Maintains neat appearance of Housekeeper’s bag/basket.
- Takes responsibility for keeping housekeeping carts, linen and supply rooms neat and orderly at all times.
- Assist in any other related duties as required.
- Maintains a professional appearance and attitude.
- Reports all maintenance concerns to a Supervisor or Office coordinator.
- Completes all assigned tasks in accordance with all safety procedures as defined by El Encanto.
- Follows key handling procedure set by El Encanto.
- Reports and hands in all Lost and Found items according to the Lost and Found procedure established by El Encanto.
- Follows all procedures regarding punch-in and punch-out for work as defined by El Encanto.
- Follows all procedures regarding attendance, lateness and absence as set by El Encanto.
- Follows standards set by El Encanto and LQA.
- Utilizes supplies efficiently to eliminate waste.
- Follows recycling practices defined by El Encanto.
- Use utilities and resources in a responsible manner to control wastage.
- Communicate relevant information to the department, your line manager and across departments, as appropriate.
- Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
- Attend learning and development courses and complete eLearning modules, as required