JOB DESCRIPTION
A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.
JOB RESPONSIBILITIES
- Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
- Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.
- Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
- Clean and maintain the back of the house area.
- Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
- Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
- Check and replenish your supplies and cleaning tools.
- Greet each guest you see with “Good morning” or (afternoon, evening).
- Quickly respond to guest requests in a timely and friendly matter.
- Follow procedures for entering and leaving guest rooms.
- Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.
- Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items
- Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines
- Operated linen feeder, and table linen ironing machines
- Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor
JOB QUALIFICATIONS
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.
- The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.