Overview:
Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are dedicated, motivated, enthusiastic team players making a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.
Responsibilities:
Job Summary
Assist program participants in securing housing, while offering additional assistance when needed. Secure, track and maintain housing resources.
Essential Job Functions
- Identify and sustain relationships with temporary and affordable housing services as well as hotels/motel, moving companies and housing set-up resources
- Encourage and support the coordination of program participants to find housing, using a Housing First model
- Process and track housing payment transactions per program participant
- Advocate on behalf of clients with landlords and other housing professionals, work with property management personnel to ensure well supported care needed to maintain housing eligibility
- Document housing services using the program databases
- Communicate additional needs identified for each participant to assigned case manager
- Protect client confidentiality following program protocol by utilizing encrypted email and/or fax, and obtain consent to release information for communication with other agency partners
- Administer screenings, or assessments as defined by the program
- Participate in weekly reflective supervision meetings with Program Supervisor/ Manager
- Contribute to program protocol review and modifications
- Communicate participant incidents to Program Supervisor/ Manager before action is taken
- Respond to chart audit recommendations and complete by deadline
- May organize and present educational sessions with participants as needed
- May attend community network and collaborative meetings as assigned
- Participate in outreach activities or provide a program presentation to agency partners
Minimum
- High school graduate or equivalent
- Minimum of 4 years’ experience in case management, housing navigation, social work or equivalent
- Valid California driver’s license and vehicle insurance; reliable transportation, to travel for meetings and/or to gather information for reporting purposes; minimum two years’ driving experience; no more than 2 violations or a single ticket/accident value at more than 1 point on driving record
- Availability and willingness to work evening and weekend hours, as required
Preferred Qualifications
- Bachelor's degree in related field with two years’ case management or social work experience
- Bilingual (English/Spanish)
- Experience working with housing navigation
Required Skills/Knowledge/Abilities
- Expertise of relevant resources within the community
- Ability to demonstrate knowledge of trauma-informed care and practices
- Excellent verbal and written skills necessary for communication with patients/clients, providers and other staff
- Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs and those community members facing justice involvement
- Ability to prioritize and meet deadlines
- Ability and willingness to meet the organization’s attendance and dress code policies
- Ability to handle confidential materials and information in a professional manner
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel
Pay Range
- $23.00 - $25.00 DOE