Company Description
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch
• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.
Job Description
We are seeking a highly skilled and customer-focused National Technical Training Service Manager to join our Ducted Systems (DS) business. In this role, you will support distributor partners across Residential, Commercial, and Ductless HVAC products, providing technical expertise, training, and service support. You will play a critical role in enhancing customer satisfaction, driving product knowledge, and supporting business growth through strategic engagement with distributor sales, service, and warranty teams.
Job Responsibilities
Channel Support & Training
- Support Residential Unitary Distribution channel development with assigned partners
- Deliver process and personnel training for distributor teams
- Coordinate technical service launches for new distributors
- Provide product knowledge and application support across Residential and Commercial lines
- Conduct job site support and customer satisfaction activities
- Lead damage and injury investigations related to field product issues
- Assist with start-up/commissioning and critical problem resolution
Technical Communication & Tools
- Present product information to internal and external audiences
- Participate in service advisory councils, technical conferences, and distributor meetings
- Provide Level 3 technical support and situational awareness using Salesforce, SAS, SAP, and other tools
- Support factory quality concerns through training and collaboration with product management and DS Academy
- Contribute to new product introduction processes by sharing customer insights and field feedback
Cross-Functional Collaboration
- Collaborate with pricing, application engineering, customer service, and factory scheduling teams
- Assist in commercial demand planning and distributor ERP updates
- Escalate and resolve technical issues in partnership with commercial tech support
Qualifications
Required Qualifications:
- Bachelor’s degree
- 6+ years of HVAC field service, sales, or product engineering experience
OR Associate degree and minimum 8 years of relevant experience - Strong knowledge of HVAC equipment selection, application, installation, and troubleshooting
- Experience in HVAC training roles
- Ability to travel at least 50%
- Must be willing to align working hours with Eastern or Central Time if located in a different time zone
Preferred Qualifications:
- Master’s degree in a related field
- 10+ years of HVAC field service, sales, or product engineering experience
- Experience using SAP, Salesforce, and SAS systems
- Proven ability to work independently in a remote environment
- Advanced proficiency in Microsoft Office Suite
- Strong problem-solving, customer relationship, and presentation skills
- Excellent interpersonal and communication abilities across technical and non-technical audiences