We are seeking a highly motivated and experienced Independent Aftermarket Training Manager to develop and implement training programs for our independent service centers and repair shops across North America.
This role is responsible for enhancing their expertise and meeting the demands of the ever-evolving automotive technologies, to ensure high-quality service, compliance with industry standards, and an exceptional customer experience.
The training program plays a pivotal role to create differentiation, loyalty and retention with the independent repair shops on parts & services buy.
The ideal candidate will have a strong background in automotive service operations, training program development, leadership, and a passion for continuous learning and development.
Key Responsibilities:
Training Program Development:
- Design and develop a training academy concept to establish a recurring and relevant training program to the independent repair shops.
- Create training materials, including manuals, technical guides, e-learning modules and any other digital content using modern learning management systems (LMS).
- Ensure training programs align with industry certifications and standards, safety regulations, new technologies, OEM requirements, and company policies.
Training Delivery:
- Conduct hands-on workshops, classroom training, and virtual learning sessions tailored to North American automotive service industry standards.
- Travel to different locations to deliver training as needed.
Performance Assessment:
- Assess training needs customer feedback, trainees, and service quality metrics.
- Provide coaching and mentorship to improve technical proficiency, diagnostic skills, and customer service excellence.
- Monitor training effectiveness and adjust content as needed to improve continuously training programs and processes
- Stay abreast of new training technologies and methodologies.
Collaboration and Communication:
- Work closely with internal department heads, independent installers networks heads, and corporate leadership to align training initiatives with business goals.
- Partner with internal training stakeholder, aftermarket suppliers, and external training providers to enhance learning opportunities.
- Communicate training schedules, updates, and outcomes to enroll the independent repair shops in the training academy concept.
Basic Qualifications:
- Bachelor's degree in Automotive Technology, Business Administration, Education, or a related field
- 5+ years in automotive service, training, or management roles
- In-depth understanding of North American automotive repair procedures, diagnostics, and service standards
- Experience with e-learning platforms and learning management systems (LMS)
- Proficiency in using training software and tools
- Strong presentation, coaching, and communication skills
- Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively
- Familiarity with instructional design principles and adult learning theories
- Strong organizational and time management skills, with the ability to handle multiple projects simultaneously
- Ability to develop engaging training materials and deliver interactive sessions
Preferred Qualifications:
- Master's degree or EV technology certification
- Familiarity with OEM training programs
- ASE certifications
- OEM or manufacturer-specific certifications
- Bilingual or multilingual capabilities to cater to a diverse audience
- Experience as a training manager, service manager, or technical trainer