Information Technology Technician (Hourly)

To perform a wide range of technical work supporting City-wide information technology systems; to maintain, troubleshoot and repair computer systems, hardware, software and computer peripherals; and to perform related work.

Functions may include, but are not limited to, the following: perform a wide variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provide support in the installation and set-up of computers, servers and networks by installing cabling and wiring for systems and peripheral equipment; install and troubleshoot networked components; provide telephone, in-person and online support to end-users; provide updates, status and completion information to manager or end-users, via voice mail, e-mail or in-person communication; provide technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment; respond to requests for assistance on desktop and computer related problems including hardware, software and peripheral printers and related equipment; determine severity of problem and resolve or refer to appropriate staff member or vendor; perform repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinate major equipment repairs, arrange for vendor to perform on-site repairs as needed; perform network administration duties such as monitoring, adding and deleting applications, users and devices; modifying user profiles, re-setting passwords and file maintenance; monitor storage utilization; document all network changes and revisions; monitor computer systems, networks and applications for response time, problem prevention, performance and resource utilization; assist users in optimizing their desktop environment; conduct training sessions with desktop users; provide information on system and application functions; restore or recover files or corrupted data; monitor systems for errors or abnormal situations; respond to error messages; resolve issue or refer to appropriate staff member; conduct system and database backups as necessary; files backup tapes; participate in the inventory of hardware and software; research and recommend the purchase of software applications, computer related equipment and peripherals; stay abreast of new information technology trends and innovations; read appropriate literature and attend training as necessary; provide technical support for records management, spreadsheet, database and word processing applications; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other duties related to this position as assigned.

Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: two years of experience in the installation, use and maintenance of computer hardware, software and related peripheral equipment in a multi-server networked environment AND training equivalent to an Associate of Science degree in information science, computer science or a closely related field.

Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please click here to review the "Pre-Employment Disqualifying Criteria" which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.

Knowledge of: computer software and hardware operations and equipment (peripherals) for Intel/Microsoft based PC's; principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; local area network concepts, Wi-Fi, wiring, hubs, routers, and network operating systems; principles, techniques, and current developments in information technology; Internet security and data privacy principles; principles and practices of network administration and data communications; mobile device operating systems such as Android, iOS and WindowsMobile. Ability to: operate a variety of computer hardware and software platforms including, but not limited to, desktops, laptops, Mobile Data Computers (MDCs), printers, print servers, mobile devices (tablets, smartphones, etc.), Microsoft Windows, Microsoft Office Suite/Office365, Android and iOS mobile operating systems; install computer hardware and software; diagnose technical problems and determine appropriate action; apply knowledge of generic software applications, local area network connection, maintenance and troubleshooting principles and practices; read and interpret complex technical documents, reports and instructions; write typical business documents; follow oral and written instructions; train others; prioritize and organize work; and write specifications and reports as needed; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner; maintain confidentiality of administrative passwords, or other confidential information that is presented in the course of performing job duties.

On an intermittent basis, sit at desk for periods of time, walk and stand. Intermittently twist and reach office equipment; bend, squat, kneel, lay down and twist while connecting wiring and picking up equipment; use telephone and keyboard; lift or carry up to 50 pounds. See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction. Primary work is performed indoors in a carpeted and air-conditioned office environment with adequate lighting and moderate noise level. Frequent movement is required from office to office and there is exposure to the external environment when going to outlying offices and meetings. Work is frequently disrupted by the need to respond to in-person and telephone inquiries. Employees are required to be available for rotating on-call assignments and may be required to work during irregular work hours such as early mornings, evenings and weekends to respond to after-hours and/or immediate computer support. Employees must have immediate access to broadband internet connection to provide remote support services from their home.

To be considered, applicants must submit a City Application and Supplemental Questionnaire by 5:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail.

Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. The examination materials for this recruitment are validated, copyrighted and/or inappropriate for review.

The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended.