Job Summary
Infrastructure Service Management is the key function of the role which would include receiving, building, configuring, installing, moving, repairing, and decommissioning assets and inventory management. It will also include project execution in accordance with established operating instructions. You are expected to work under pressure and on tight timescales. The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email or face to face. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and interfaces closely with senior IT Management.
Responsibilities
1. Hardware inventory management includes ensuring that stock levels are constantly monitored.
2. Hardware request and receipt through internal ordering system.
3. Actively monitoring the ticket queue and managing requests through to completion.
4. Housekeeping on IT rooms.
5. Supporting events like annual power down – post desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
6. Supporting hardware decommissioning events.
7. Supporting business moves / changes – ensure involvement in early stages of planning.
8. Managing escalations through to conclusion.
9. Manage client expectations.
10. Setup and installation of temporary training rooms / office wide events – expos.
11. Comms room patching.
12. Support work from home hardware requests.
13. Ensure that policies and guidelines relating to overtime and expenses are adhered to.
14. Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
15. Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
16. Work across lines of service to ensure a coordinated approach to providing support for the customer.
17. Actively participate in a program of continuous service improvement taking ownership of actions that deliver results.
18. Perform basic troubleshooting, system upgrades and replacements.
19. Deploy equipment for new hires and collect equipment from offboarded employees.
20. Evaluate user requests and requirements and recommend effective technological solutions.
21. Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
22. Will be required to work outside Business Hours and participate in additional weekend work.
23. Image/re-image computers, configure IP.
Work Environment:
· Typically based in an office environment with the potential for occasional on-site visits to user locations.
· May involve working outside of regular business hours to support critical incidents.
Join us in this exciting opportunity to contribute to our IT operations while developing your skills in a supportive environment. We look forward to your application!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
Ability to Commute:
- New York, NY 10036 (Required)
Work Location: In person