Summary
The Inside Sales Representative is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution. This role works closely with their corresponding sales and operations team to ensure that customer needs are met. The Inside Sales representative has increased accountability and responsibility. The individual in this role is capable of initiating and leading special projects, managing the relationships of one or more key customers, and serving as a resource to other members of the Inside Sales team.
Key Duties & Responsibilities:
- Order entry, pricing accuracy, order tracking, status review and gathering market intelligence
- Customer Communication (customer service phones)
- Collaboration with internal and external stake holders
- Coordinate with Supply Chain and Operations on material flow and inventory levels
- Team resource for problem resolution, training, and order assistance
- Travel for customer visits and tradeshows as needed
- Other duties as assigned
Skills & Experience:
- Customer focus and solution-oriented mindset
- Integrity and trust
- Customer relationship management
- Proficient computer skills and use of Microsoft programs
- Proficient knowledge of products (or ability to learn quickly)
- Efficient in strategic planning, project management, and decision-making skills
- Understanding of financial and business acumen
- Excellent organizational and communication skills
- Demonstrate indirect leadership skills and abilities
- Strong future interest in outside sales