Install Manager

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Installation Manager
Location: Salt Lake City, UT (In-Office)
Company: Closets by Design –Utah
Employment Type: Full-Time - M to F / Saturdays as Needed
Start Time: 7:00 AM

About Closets by Design - Salt Lake City:
Closets by Design is a premier leader in the home organizing industry, specializing in custom solutions that maximize home storage with elegance and functionality. Our offerings include custom walk-in closets, kids' closets, garage spaces, home offices, pantries, and more.

Position Summary:
We are seeking a motivated and experienced Installation Manager to lead our installation team. You will be on the leadership team of this company and will be responsible for running a department of 8+ vans and 12+ carpenters. This role is key to ensuring high-quality installations, outstanding customer satisfaction, and efficient day-to-day operations. The ideal candidate is a natural leader with a hands-on approach, strong communication skills, and a passion for delivering exceptional service.


Key Responsibilities:

• Be on time/early everyday (no really! - its critical for this position)
• Oversee and manage daily installation schedules and service calls.
• Train, coach, and support the installation team to ensure quality performance.
• Maintain high standards of customer service and ensure customer satisfaction on every project.
• Efficiently manage the installation board and optimize daily workflow.
• Coordinate daily van fleet operations for residential installations.
• Support the implementation of new processes and procedures.
• Address and resolve on-site issues and provide creative problem-solving solutions.
• Communicate effectively with internal teams and clients.
• Maintain accurate documentation and follow-up as needed.

Qualifications:

• 1+ years of supervisory or management experience.
• Must have strong technical skills with computers and software.
• 2–5 years of experience in consumer-facing installation or home services preferred.
• Strong leadership and team development skills.
• Excellent customer service and conflict resolution abilities.
• Highly organized and detail-oriented.
• Effective multitasker with strong follow-through.
• Clear verbal and written communication skills.
• Positive, enthusiastic, and professional demeanor.

Core Values:

• Willingness to Improve: Committed to learning and growing.
• Customer Satisfaction: Relentlessly focused on delighting our customers.
• Commitment: Always working toward the greater good of the team and company.
• Discipline: Consistency and attention to detail in every task.
• Integrity: Upholding the trust of our clients, coworkers, and company.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.