Synergy Medical Solutions, LLC is seeking a dedicated professional to join our client services team. The Intake/Medical Records Coordinator will be responsible for managing incoming faxes, processing patient intake information, ensuring accurate data collection, maintaining patient charts, faxing completed reports, and facilitating smooth transitions and a positive experience for new patients or clients. This role requires excellent communication skills, attention to detail, and a customer-centric approach.
Responsibilities:
- Manage initial client inquiries and requests with professionalism and efficiency.
- Gather necessary information for intake processes, including demographic, insurance, and medical history. ensuring accuracy and completeness.
- Input and maintain accurate patient/client data into the organization’s electronic health records (EHR) or management systems.
- Coordinate with internal departments to facilitate seamless transitions for clients.
- Maintain detailed documentation of client interactions and update records as needed.
- Provide exceptional customer service throughout the intake process, addressing inquiries and concerns promptly.
- Managing and facilitating the secure transmission of patient reports via fax
- Documenting the status and transmission of all reports that have been assigned for physician reading.
- Other duties as assigned.
Requirements:
- High School Diploma or GED.
- Minimum of 2 years of experience in customer service or administrative roles.
- Proficiency in CRM software, EHR systems, and other relevant tools.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Medical records: 1 year (Required)
Ability to Commute:
- Fort Lauderdale, FL 33308 (Required)
Work Location: In person