Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Integration Specialist
We are looking for a skilled and experienced Integration Specialist to join our team! In this role, you will be responsible for providing technical assistance in configuring and integrating data across Crisis24 solutions.
You will evaluate, coordinate, and manage all required integration activities for one or more Crisis 24 solutions. This includes offering technical guidance to both the implementation team and customers. Additionally, you will serve as an expert in at least one solution, understanding its integration process, available options, and their impact on the customer's use case(s) and the software solution.
Crisis24 solutions - Crisis and Risk Management Solutions | Crisis24
What You Will Work On
- Act as the primary Integration team specialist, understanding client needs and guiding them through the implementation process post-product acquisition.
- Manage integration activities, including:
- Conduct consultative discoveries to understand customer needs and use cases.
- Configuring products according to integration requirements.
- Documenting integration processes and decisions.
- Build and maintain strong client relationships, ensuring credibility and trust throughout the integration process.
- Provide clear and timely communication with the implementation project manager to ensure smooth coordination.
- Offer real-time feedback to clients during the integration process in collaboration with the implementation project manager.
- Ensure a seamless transition post-implementation by coordinating a structured handoff to the implementation project manager.
- Bachelor’s degree in project management, Business Administration, or a related field.
- 5+ years of experience in integration and implementation of technical software solutions.
- Proficiency in project management tools (e.g., MS Project, Monday.com, Asana, etc.).
- Strong interpersonal skills and experience working in high-output, collaborative environments.
- Strategic thinker with the ability to meet aggressive deadlines.
- Excellent organizational skills and ability to handle multiple integrations simultaneously.
- Exceptional verbal and written communication skills.
- Effective time-management skills with the ability to prioritize tasks efficiently.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.