Technical Support: Provide troubleshooting and technical assistance for office laptops, printers, and other hardware.
Network Management: Assist with the maintenance and troubleshooting of office network issues, including Wi-Fi connectivity and network printer setups.
Hardware Maintenance: Perform routine checks and repairs on office equipment, ensuring everything is operational.
User Support: Offer friendly and efficient support to staff on hardware and software-related issues, both in-person and remotely.
Documentation: Maintain accurate records of support requests, solutions provided, and inventory of office equipment.
Collaboration: Work with other IT team members to implement improvements and upgrades to office systems.
Training: Provide basic training to staff on the use of hardware and software as needed.
Qualifications:
Experience in IT support or a related field.
Strong knowledge of Windows and Mac operating systems.
Familiarity with common office hardware, including printers and networking equipment.
Excellent problem-solving skills and the ability to work independently.
Strong communication skills, both verbal and written.
Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Mandarin speaking is preferred.
At Zhao Business Solution (ZBS) our mission is to provide cutting-edge payment technology to the hospitality and retail industry. Founded in Atlanta, GA in 2010, ZBS has grown to be a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. ZBS is also a direct sales office for Fiserv - the leading global provider of merchant services.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekdays
Work Location: In person