IT Help Desk Technician
IT ? Sandy, UT
Med One Group, a leader in the medical equipment finance industry for over 30 years! We are seeking a dependable, self-motivated individual to work in our IT Department as a Help Desk Technician in Sandy, UT. Med One is a multi-state operation. We provide equipment solutions via financing options, long and short-term rental, sales, and support services. The IT department plays a critical role in providing technology support throughout the organization.
Essential Functions & Skills
- Customer support: Provide hardware and software technical assistance to internal employees through phone, email, chat, or in person
- Troubleshooting: Diagnosing and fixing hardware and software issues
- Problem-solving: Guiding employees through the problem-solving processes
- Escalation: Learn to use internal resources to assist in solving complex issues
- Documentation: Recording issues and solutions for future reference
- Follow-up: Checking in with end users to ensure satisfaction
- Feedback: Communicating customer feedback to relevant internal teams
- Training: Identifying and providing basic training for staff and fellow team members
- Inventory: Maintaining computer software inventory and computer refresh schedules
- Travel: Primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Job Requirements
- High School Graduate
- Excellent oral and written communication skills and strong interpersonal attributes.
- Experience working in a team-oriented atmosphere.
- Knowledge and experience working with the following:
- Microsoft Windows 7,10,11
- Office 365
- IOS
- Apple OS
- Help Desk Experience
- VOIP Phone System
- The following are not required but are a plus
- Active Directory
- Entra ID
- Microsoft Server 2016, 2019, 2022
- AWS
- Azure
Additional Information:
Med One has a great working environment with a great team of coworkers who take pride in their work. We offer a competitive rate of pay, competitive benefits package; including medical, Health Savings Account funded (in part) by Med One, dental, vision, life insurance, and short & long-term disability. We offer a 401k plan through Vanguard that you can start contributing to on the first of the month after 30 days of employment. After one year of service the company will match your 401k contribution up to dollar for dollar up to 5%. We offer paid time off, holiday pay and a quarterly bonus based on performance.