IT Systems Support Analyst

Description

Who We Are

Property Management Professionals LLC. and/or PMP Management LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Colorado and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. 

PMP is one of the fastest growing management firms in each of our respective markets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. 

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: 

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For 

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. 

Position Description: 

 PMP Management is seeking an IT Systems Support Analyst to support our internal IT operations, as part of a small in-house team. This role requires daily hands-on and remote management of PC hardware, Windows OS troubleshooting, phone systems, and Microsoft 365 applications. The ideal candidate will have experience with help-desk ticketing systems, remote connectivity (VPN), endpoint monitoring, and security tools. This position requires exceptional customer service skills and a proactive, detail-oriented mindset. 

Key Responsibilities:

IT Support & Troubleshooting

• Serve  as the first point of contact for employees seeking technical assistance with Windows operating systems, software, and hardware. 
• Troubleshoot and resolve common technical issues related to desktops, laptops, peripherals, network connectivity, and applications.
• Install, configure, and deploy new user workstations, software, and hardware, adhering to the company's onboarding/offboarding procedure.
• Document support incidents, troubleshooting steps, and resolutions in our ticketing system.
• Maintain accurate inventory records of IT assets and assist with equipment checkouts and returns.
• Adhere to all IT policies, procedures, and security protocols to safeguard company data and resources.
• Escalate complex IT issues to team management or external vendors as needed.
• Collaborate effectively with other IT team members to ensure efficient operation of the IT environment.

Systems & Infrastructure

• Assist with maintenance and monitoring of Windows desktop environments and network devices.
• Oversee the administration and lifecycle management of company hardware and software.
• Utilize remote management tools for endpoint deployment and configuration.

Microsoft 365 & Device Management

• Support daily operations within the Microsoft 365 tenant environment (Outlook, Teams, Office apps, etc.)
• Assist with device setup and management using Microsoft Intune and related tools.

Security & Maintenance

• Help maintain endpoint protection systems and contribute to patch management efforts.
• Participate in routine system audits and performance checks.
• Administrate IAM systems (Entra ID) to ensure proper configuration of user profiles.
• Follow security protocols and assist in compliance-related tasks.

Telephony / VOIP Systems

• Assist  with configuration and user support of VoIP phone systems, including user onboarding.

Documentation & Standards

• Maintain clear records of support requests, technical procedures, and troubleshooting steps.
• Follow established operating procedures and contribute to documentation improvements.

Qualifications:

• High School diploma or equivalent; Associate's degree or equivalent coursework in Computer Science, Information Technology, or a related field is a plus.
• Understanding of computer operating systems, networking, hardware, and software, with a specific focus on Windows environments.
• Familiarity with Microsoft O365 Suite (Word, Excel, PowerPoint, Outlook).
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues methodically.
• Excellent communication and customer service skills, with a patient and helpful demeanor.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to read and understand technical manuals and procedural documentation

Preferred Certifications (Not Required):

• Microsoft 365 Fundamentals or equivalent
• CompTIA A+ or Network+
• VOIP-specific training is a plus