The Client Service/Lab Assistant provides professional and customer-oriented services to clients regarding test results and information. The client services representative promptly processes and responds to inquiries and orders from the clients and laboratory staff to achieve customer satisfaction.
The Client Service/ Lab assistant is responsible for the following:
- Check the weekly work schedule and follow the assigned job responsibilities for the week.
- Printing patient reports, including stat reports, on each day of work.
- Answering incoming calls for results, inquiries, stats, supply orders, and requests for test orders and add-ons promptly.
- Verifying and documenting all verbal orders.
- Answered incoming calls for technical questions and transferred the calls to the corresponding laboratory department or staff.
- Answered incoming calls for clinical questions and transferred the calls to the clinical consultants.
- Receiving and processing stat and fax orders promptly.
- Demonstrating the ability to oversee a high volume of calls, skillfully deal with all incoming calls, efficiently reprioritize pending tasks, and help fulfill clients' special needs.
- Calling, faxing, and remote printing are critical/panicked. Prothrombin Time (Pro-Time) and other unusual predefined and/or as-instructed reportable test results to clients promptly.
- If designated as a "STAT" person, calling, faxing, or remote-printing "stat" results to clients promptly.
- Coordinating and dispatching couriers for pick-ups and deliveries for Sent-out laboratories.
- Calling problematic specimens and test orders to requesting party.
- Timely reporting of all regulatory agency-mandated "Reportable Diseases and /or Test Results" to the respective HIV Epidemiology Program, STD Program, and TB Control Program in California State and local public health departments as appropriate.
The Client Services / Lab Assistant shall
- Have a strong understanding of laboratory procedures and techniques.
- Proven analysis skills and laboratory experience.
- Document all encounters on the Client Inquiry Log as appropriate.
- Maintain a daily, concurrent "Send-Out Pending Log" and follow up on all identified problems.
- Efficiently sort, organize, and file all paperwork.
- Ensure the remote printers and faxes are working correctly.
- Observe HIPAA regulations, including but not limited to the confidentiality of patient test results and other protected health information.
Job Type: Part-time
Pay: $24,000.00 per year
Expected hours: 20 per week
Benefits:
- Paid sick time
Schedule:
- 4 hour shift
- Monday to Friday
- Morning shift
Work Location: In person