POSITION SUMMARY:
Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.
Position: Lead Medical Assistant
Department: Primary Care
Schedule: 40 Hours, Days
JOB REQUIREMENTS
EDUCATION:
An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).
Successful completion of a medical assistant program
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Certified medical assistant (CMA) preferred
EXPERIENCE:
Requires at least two years of relevant work experience with one of the required years in healthcare, customer service, or team leadership.
KNOWLEDGE AND SKILLS:
Ability to mentor, guide and motivate medical assistants through demonstration of best practices and leading by example.
Exceptional training and precepting skills.
Excellent organizational skills to set priorities and efficiently guide staff to complete assigned work.
Ability to effectively speak, read, and write English.
Requires excellent communication, interpersonal and problem solving skills.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
Ability to work independently and to make decisions based on department polices and established procedures.
Demonstrated technical competency using standard hospital computer systems including Epic, Microsoft Office (Word, Excel, and Outlook), web browsers, and hospital registration systems.
Must be able to maintain strict protocols of all confidential or sensitive information.
Equal Opportunity Employer/Disabled/Veterans
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