JOB OVERVIEW
The Lead Installation Technician (Lead Tech) will be responsible for overseeing a team of technicians and for a variety of tasks including but not limited to wiring, installing, programming, upgrading, ongoing maintenance, and testing of burglar and fire alarms, access control, and CCTV systems.
Travel is required for this position. You will travel to new installations or assist with services if customer equipment is down. In most cases, travel will allow you to return home for weekends.
The Lead Tech reports to the Operations Manager and serves as a member of the Operations team. This position supports the needs and activities of supervisors/managers and must be able to display a friendly and helpful attitude while working with fellow associates and clients.
DUTIES AND RESPONSIBILITIES
The primary responsibility of this position is to perform several duties related to the installation, service, and testing of low voltage cabling, burglar and fire alarms, access control, and CCTV systems. A Lead Tech will have the capability to configure and test at least two systems each for burglar and/or fire alarms, access control, and CCTVs.
- Know how to read schematics, layouts, and floor plans to complete installations from the ground up.
- Run wiring and circuits, install hardware, and attach electrical wires.
- Drill holes for wiring in wall studs, joists, ceilings, floors, and other areas as required.
- Feed cables through access holes, roof spaces, and cavity walls.
- Position and terminate cables, wires, and strapping.
- Mount and fasten control panels and other security equipment, including but not limited to camera equipment and access control equipment.
- Prepares written reports and documentation of service and installation.
- Request equipment and supplies to maintain inventory and complete assignments.
- Attend meetings, workshops, training, and seminars to further information required to perform job functions.
- Keep informed of new products and developments.
- Inspects and tests systems, batteries, and electrical wiring; adjusts and repairs as required.
- Replaces malfunctioning hardware when necessary.
- Build and wire network racks for equipment.
- Explains and demonstrates system function and operation to end users.
- Evaluate, diagnose, and troubleshoot products and systems, and perform repairs as necessary.
- Manage scope, schedule, and budget with the Operation Manager’s support.
- Provide proposed design changes.
- Ability to complete advanced surveys.
- Installing software and performing configuration including confirming IP addresses for alarms, access control, and CCTV.
- Ensures systems comply with electrical and fire codes.
- Performs other related duties as required.
SUPERVISORY RESPONSIBILITIES
- Oversees a team of technicians to ensure projects are completed on time and to specifications.
- Delegates work and assignments to team members based on expertise, work experience, and time constraints.
- Assists with onsite training of new technician staff.
- Other supervisory duties as assigned.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Vocational/technical school training is highly preferred.
- Three to Five years of related experience preferred.
- Extensive knowledge of installing burglar and/or fire alarms, access control, and CCTV systems.
QUALIFICATIONS
You must be motivated, engaged, ambitious, and looking to build a long-term career. You must be prepared to work as part of a team, acting quickly and professionally as you respond to urgent, potentially stressful situations. You must also display excellent verbal and written communication and interpersonal skills as you will interact with a variety of clients, and staff in addition to external visitors.
Please note: Hire for this position is contingent upon the successful completion of a thorough background check, including criminal, motor vehicle, credit and education history, previous work experience/references, and a drug screen.
The minimum requirements to become a Lead Installation Technician are as follows:
- US Citizen or Permanent Resident.
- Able to provide proof that you are eligible to work in the US.
- Must have a valid driver’s license.
- Speak, read, and write English.
- Strong listening, organizational, oral, and written communication skills for multi-tasking effectively.
- Be able to pass a background investigation.
- Be able to pass a drug screen.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and attention to detail.
- Excellent organizational and time management skills.
- Work effectively with limited supervision.
- Proficient in Microsoft Office Suite or similar software.
- Strong analytical and problem-solving skills.
- Well-organized with a customer-oriented approach
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods of standing, kneeling, bending, and climbing.
- Ability to work from various heights including ladders, lift trucks, rooftops, and mechanical lifts.
- Physically able to install system hardware and wiring.
- Must be able to move up to 35 pounds at a time.