Job Overview
Join State Farm - Kert LeBlanc as a Licensed Insurance Customer Service Representative, where we prioritize creating a welcoming and supportive environment for both our clients and team members. Located in the vibrant city of Metairie, Louisiana, our office is a hub of activity and engagement, rooted in community and collaboration. We are committed to providing exceptional service that reflects our dedication to helping people manage the risks of everyday life and recover from the unexpected. As a key point of contact for our valued clients, you will handle inquiries, process policy updates, and ensure a seamless customer experience. With a positive atmosphere that encourages growth and learning, State Farm - Kert LeBlanc is the perfect place for those who are passionate about customer service and eager to make a meaningful impact. Come be a part of our supportive team and help us continue to exceed customer expectations.
Salary Range: $36,000.00 - $50,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)Health Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Family Friendly
Monthly Bonus opportunities
Home and work life Balance
Appreciation Lunches
Requirements
Licensing: Active or ability to obtain a Louisiana Insurance License.
Experience: Prior experience in customer service or insurance is preferred.
Communication Skills: Strong verbal and written communication abilities.
Customer-Oriented: Demonstrates a passion for exceeding customer expectations.
Problem-Solving: Ability to address and resolve customer inquiries efficiently.
Team Player: Capable of collaborating and working well in a team environment.
Tech-Savvy: Proficient in using computer systems and software.
Responsibilities
Customer Interaction: Provide exceptional customer service by engaging with clients in-person and over the phone, addressing their insurance needs and concerns.
Policy Assistance: Assist clients in understanding their policies, coverages, and available options, ensuring they make informed decisions.
Claims Support: Guide customers through the claims process, offering support and information as needed to ensure a smooth experience.
Renewals Management: Proactively manage policy renewals, reaching out to clients to discuss their options and ensure continuous coverage.
Record Keeping: Maintain accurate customer records, ensuring all interactions and policy updates are documented appropriately.
Compliance: Adhere to all regulatory and company guidelines while handling customer information and transactions.