JOB TITLE: Linehaul Driver Manager
DEPARTMENT: Operations Support
JOB STATUS: Exempt
SALARY RANGE: $70,000 $80,000 (based on education and years of experience)
SHIFT: 4PM/5PM - 12AM/1AM
REPORTS TO: Director of Linehaul
DIRECT REPORTS: Yes
REVISED: 04/17/2025
COMPANY OVERVIEW
CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Upper Midwest, and Western regions, along with parts of the Southwest region. We look forward to having you Hitch on and Prosper with us!
JOB SUMMARY
The Linehaul Driver Manager position consists of the management of linehaul drivers in a service center or region and collaboration with the Linehaul Director, Operations Team, and Service Center Manager to operate an efficient linehaul operation. This role is directly responsible for managing the staffing requirements for linehaul drivers, ensuring the timely execution of linehaul operations to meet service commitments, and securing the availability of equipment for linehauls within the designated regions, all while maintaining cost-effectiveness. Works proactively with departments to ensure customers' needs are met and leads a team in a fast-paced, dynamic environment.
ESSENTIAL JOB DUTIES
Personnel Management
- Hires, trains, and develops linehaul drivers to meet operational needs
- Directs and schedules linehaul drivers to ensure adequate coverage for all routes
- Prepares and conducts informal and formal performance evaluations
- Assists with time-off requests and schedules backup for adequate coverage
- Conducts weekly and/or daily meetings with drivers to discuss problems, projects, issues, or updates
- Addresses employee problems or concerns; informs the Linehaul Director of personnel issues and performance
- Applies the progressive discipline policy when necessary to correct behavior
- Be available to linehaul drivers and provide them needed support
- Ensure linehaul drivers are paid accurately in every pay cycle and that the pay scale is competitive in the market
- Manages linehaul driver morale through regular engagement, recognition, and addressing concerns promptly
Operations Management
- Ensures linehaul drivers report on-time and manage their time efficiently to achieve high levels of service with on-time dispatch and arrivals of linehauls at all service centers within and across regions
- Ensures linehaul driver staffing levels are met with internal resources, owner-operators, and third-party resources when needed
- Ensures linehaul service continuity during staff time-offs, weather events, mechanical issues, or any other expected and unexpected disruptions
- Ensures service centers are always sourced with needed linehaul equipment
- Enhances and improves the linehaul network within and across regions as new requirements arise
- Collaborates closely with the Operations Team and Service Center Manager to coordinate linehaul activities and resolve issues
- Supports the operations team to ensure load factor, linehaul average minutes late, linehaul scanning percentages, and load configurations goals are met
- Performs the essential duties of Dispatch as needed
- Communicates with other operations personnel to resolve operational issues
Compliance & Safety
- Investigates, files written reports, and takes corrective action in response to accidents/injuries
- Reviews telematics data with drivers to improve driving skills
- Performs driver ride-alongs to observe driving practices, provide coaching, and ensure compliance with safety protocols
- Manages linehaul drivers' compliance with training and safety standards
- Ensures adherence to Company safety policies and procedures
- Ensures adherence to all applicable DOT, state, and local regulatory requirements
- Conducts a minimum of 3 Driver Vehicle Inspection Report (DVIR) audits per week
- Regularly reviews driver post-trip inspections to ensure maintenance issues are reported correctly and timely
- Performs periodic vehicle cleanliness inspections
- Ensures drivers maintain a professional appearance and conduct themselves professionally at all times
- Other duties as assigned
MINIMUM REQUIREMENTS
- Strong interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
- Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills
- Extensive knowledge of the principles, procedures, and best practices in the transportation industry
- Previous driver/fleet experience required
- Knowledge of DOT, state, and local regulatory requirements
- Aptitude to problem-solve and utilize troubleshooting skills
- Projects professional image in a business setting
- Independent thinker with the ability to engage team members
- Knowledge of and ability to use personal computer, spreadsheet, and word processing software
- High School diploma required
- 4 years of experience managing linehauls, drivers, or relevant management experience
- Experience in the LTL industry preferred
BENEFITS:
- Medical, Vision, Dental, Supplemental, and Life Insurances available.
- Paid time off, paid holidays, paid community volunteer time
- 401k retirement plan
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.