Job Summary:
This position is responsible for providing operational and administrative support to loan department personnel to ensure accurate and timely processing of loan applications, documentation, and funding. This position must present a quality, professional image for First Community Bank and have the desire and ability to develop and maintain quality customer relationships.
Essential Duties and Responsibilities:
· Deliver consistent, high quality service to internal and external customers and maintain strict confidentiality in all bank matters.
· Screen incoming calls and correspondence and respond independently when appropriate.
Prepare correspondence, presentations and reports while adhering to tight deadlines.
Operating under the direction of the manager, assist customers with loan applications, documents and/or disposition of loans.
Obtain required documents/information from credit bureau, employers, and personal references to verify application information.
· Maintain records of credit transactions, deposits, and payments. Also maintain records of applications for loans and credit.
· Accept payments on accounts, calculate interest and payments, and as directed adjust credit charges and grant extensions or credit.
· Assist customers in completing loan or credit applications, communicate with customers regarding application status.
· Prepares loan intake sheets and other documents required by our loan processing department for new loans, extensions, etc.
Assists in obtaining outstanding exception items and transmitting them to the Credit Department.
· Scans closed loan documents to Credit Department for loan uploading and image cataloging.
Process document and lien perfection release upon loan payoff.
Coordinate loan closings with Loan Documentation Department, customers, and title companies.
Promptly and successfully complete all compliance training as determined by the compliance department.
· Attend department and company meetings/training which may be scheduled outside of normal work hours.
Perform any other related duties as required or assigned.
Knowledge, Skills, and Abilities:
- Ability to provide courteous, knowledgeable and professional customer service both in person and on the telephone.
- Knowledge of general banking policies /procedures
- Ability to assume responsibility, display initiative, exercise good judgement and make and act upon decisions with minimal supervision.
- Ability to meet deadlines and follow directions in a timely, accurate and confidential matter
- Able to work responsibly with little supervision
- Able to work in a fast paced environment
- Should be customer service driven
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. First Community Bank is an EO employer – Veterans/Disabled and other protected classes.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person