Lobby Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences. We’re looking for incredible individuals with a passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused environment. The position will be supported as an integral part of the facilities team and will also interface with services across the organization. Be at the heart of our reputation for extraordinary guest services at a client-based campus.

Location

Redwood City, CA

Your day to day:

Core functions include

· Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

· Connect with client, customers and support teams to proactively anticipate needs, identify issues and deliver creative solutions

· Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

· Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident

· Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include

· Act as a central point of contact, providing information and wayfinding for the campus, services and activities

· Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems.

· Identify potential risks and escalate, as appropriate, to ensure no incident or disruption to the Client’s operations occur

· Implement and monitor standards of service to meet and exceed expectations

· Perform ad hoc assignments and administrative support for a seamless and timely delivery of services

Sounds like you? To apply you need to possess:

· Minimum 1- 2 years previous customer service, and related facility service experience.

· People Person: The best part of serving others is creating experiences for them that go beyond the expected.

· Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities.

· Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.

· Multi-tasker: Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.

· Technology and Tools: Working knowledge in a range of information technology tools and platforms.

· Skillset: Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word and Outlook)

· Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.

Estimated total compensation for this position:

45,000.00 – 57,320.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Redwood City, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.