Hello!
We're looking for a local field rep to help be the eyes and ears of our self storage facility in Mebane!
A detail-oriented individual who is able to quickly and efficiently follow directions, stick to the process, and communicate clearly to the management team. Various responsibilities for the role include security guard, enforcer, repair tech, & maintenance tech.
The Field Rep is an individual who keeps our facility in great condition and our storage spaces ready to rent. They will
wear many hats that include:
a) Gatekeeper Hat – in many cases, not only the eyes, ears & hands of the facility, but also the public face to
the tenants for the owners. They are the “gatekeeper” between the owners/management and the
customers. This individual assists in enforcing actions on delinquent accounts (overlocks), and is expected
to be professional, courteous, properly attired and a positive reflection on the company.
b) Maintenance & Housekeeping Hat – there are locks to check, light bulbs to change, unit doors to adjust,
moved-out units to be swept, trash to be picked up, and operational equipment & buildings to be
maintained. Curb appeal and ensuring the customer’s first impression is the best one possible. This hat will
consume the most of the Field Rep’s time during regular checks.
c) Safety Hat – in wearing a threat-assessment hat, they must look for safety concerns, hazards, and ways to
protect the property from accidents, weather-related issues, and theft. They are looking out for the
owner’s interests and the reputation of the facility as well for his own safety and that of the tenants.
d) Communication Hat – must document all service visits and communicate with management team regarding
tenant move-ins & outs, lock and overlock status, facility appearance & condition, and other areas of
concern, as well as opportunities for growth and process improvement.
Above all, the #1 thing that needs to be routinely communicated to management is unit status. We expect and NEED the website and management software to match the actual unit / lock status onsite at all times. We rely on the Field Rep to communicate what the onsite status is. The Field Rep must be able to notice and help decipher things like:
a) Did a tenant move out without notifying us?
b) Did a tenant illegally cut off our overlock to gain access to their unit?
c) Does it look like somebody trespassed and vandalized or broke into a unit?
Job Location: 303 E Center St Mebane, NC
Job Type: Part-Time / Flexible Hours
- Expected to be roughly 1-2 hours per on-site visit, 1 time per week, every 7 days.
Other Requirements:
- Strong communication skills
- Attention to detail, problem-solving and follow-up skills
- Smart phone (and ability to keep detailed records via smart phone)
- Maintenance experience
- Occasional heavy lifting
The following list are items that fall within the scope of the position:
1) Check locks / units
2) Communicate via software & apps (storEDGE, Monday, DaVinci Lock)
3) Apply / remove / cut locks & update software
4) Sweep & clean units / make rent ready
5) Spot check facility grounds for debris / trash
6) Light unit maintenance (minor insulation adjustments / roll-up door latch & spring adjustments & lubing)
7) Occasional unplanned site visit for tenant emergency or tech emergency (we do not want to abuse your
time....if we all notice there more than normal unplanned visits, you will be compensated)
8) Facility checks & minor adjustments (if needed):
a. Kiosk
b. Access Control
c. Security Cameras & Batteries
d. Mail / Deliveries
e. Pest Control (sprays / bait)
f. Light bulbs / air fresheners /
g. Occasional weed/ grass control in cracks in front of units
The following list are items that DO NOT fall within the scope of the position (and would require additional payment if
hired to perform these items):
1) Replacing / fixing LED wall packs
2) Replacing / repairing roll up doors or springs
3) Replacing / repairing access control hardware / components
4) Painting
5) Concrete or asphalt repairs
6) Bollard repairs
7) Locksmith needs on office / climate control buildings
8) Roof repairs
9) Weed / Grass Control on larger scale or in parking areas
10) Lawn care
11) Cleaning out abandoned units that have above the normal amount of trash/items in them (basically, if it’s
going to take longer than 20 minutes or larger than 1 truckload from the unit to the dumpster, it would be
outside of the scope of the position and would require some extra compensation to be cleaned out)
If this looks like something that you're interested in, please complete the form on Indeed and someone from our team will be in touch soon.
Thank you so much for your interest here and I hope you a great rest of your day.
Job Type: Part-time
Pay: From $300.00 per month
Work Location: In person