Service Supervisor
Apartment Services, Inc. – Woodlawn, MD
Full-Time | On-Call Availability Required | Travel Between Properties May Be Required
Job Overview:
Apartment Services, Inc. is seeking a knowledgeable and hands-on Service Supervisor to lead maintenance operations at one of our residential communities. This role is responsible for supervising the site service team, overseeing building system repairs and upkeep, managing preventative maintenance, and ensuring a high standard of service delivery.
Key Responsibilities:
- Supervise and support the maintenance team in daily operations
- Train, manage, and evaluate service team performance
- Coordinate schedules and delegate maintenance tasks effectively
- Oversee capital improvement projects with the Regional Manager
- Inspect property grounds, building systems, vacant units, and fire alarms
- Plan and implement preventative maintenance and curb appeal initiatives
- Ensure timely response to service tickets (within 24 hours)
- Assist team with completing maintenance work orders as needed
- Maintain accurate maintenance records and notify management of issues
- Maintain compliance with safety regulations, Fair Housing, and company policies
- Order and track maintenance inventory and supplies
- Oversee unit turnovers to meet quality and timeline standards
- Ensure maintenance shop remains clean and organized daily
- Schedule and manage outside contractors for specialized work
- Maintain pool, spa, gym, and laundry equipment (where applicable)
- Secure all property keys and monitor key logs
- Complete and approve site team payroll using ADP
- Be available for 24-hour on-call support, responding to calls within 15 minutes and arriving on-site within 30 minutes when necessary
- Perform mandatory snow and ice removal during winter weather events
- Bring and maintain necessary tools for daily tasks
- Perform other duties as assigned
Qualifications:
- Strong knowledge of plumbing, electrical, HVAC, and general building systems
- Skilled in diagnosing and resolving maintenance issues
- Excellent leadership, organization, and time management skills
- Familiar with Microsoft Office; Yardi and ADP experience preferred
- Strong critical thinking and problem-solving abilities
Requirements:
- High school diploma or equivalent
- HVAC certification required
- Minimum 3 years of maintenance and supervisory experience
- Ability to lift up to 50 pounds and perform physical repair work
- Valid driver’s license is required.
- Use of a vehicle for the duration of each scheduled shift is mandatory.
- Must provide current and reliable contact information (phone and email)
Benefits Offered:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA)
- 401(k) with Company Match
- Life Insurance
- Short- and Long-Term Disability Coverage
- Transportation Allowance
- Phone Allowance
- Company Cell Phone
- Rental Discount Program (more information available at interview)