The Role
We’re looking for a detail-oriented Field Operations Associate to join our Los Angeles C.A. team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.
From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you’ll be instrumental in maintaining high standards and delivering a seamless experience for every guest.
What You’ll Be Doing
- Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
- On-the-Ground Support: Serve as boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
- Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
- Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
- Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
- Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.
Requirements
- Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment
- Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.)
- Strong organizational skills with attention to detail
- Ability to lift and move items over 30 lbs regularly
- Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps
- Driver’s license and access to a reliable vehicle (mileage reimbursed)
- Positive, upbeat, and team-oriented personality
- Willingness to work one weekend day per week (schedule capped at 40 hours total/week)
Benefits
- Competitive compensation & annual bonus ($48,000 - $55,000 + 15% annual performance bonus)
- Laptop stipend
- Flexible PTO
- Cigna Healthcare (Medical, Dental, Vision)
- 401k retirement plan
- Paid maternity/parental leave benefits for new parents
- Complimentary accommodation in multiple locations. Think summer in Greece and winter in Dubai!
Job Types: Full-time, Contract, Temporary
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
Work Location: In person