Manager, IT Operations

• preventing blindness through vision-saving medications
• delivering best-in-class proprietary pharmaceutical technologies
• transforming ocular drug delivery

Primary responsibilities include, but are not limited to, the following:

Individual Responsibilities

• Manage and assist in the day-to-day operations of on-site and remote IT support, including provisioning end-user services such as help desk and technical support.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers (on premise and cloud), PCs, operating systems, hardware, software, and peripherals.
• Administer all technology services, including communication & collaboration platforms (O365, Teams, Zoom, Smartsheet, Dropbox, etc.)
• Responsible for asset management of IT hardware, software, equipment and other assets.
• Coordinate with IT MSPs to measure availability, performance, capacity, and utilization of IT and Informatics services.
• Manage and contribute to major aspects of compliance (SOX, 21 CFR Part 11, GDPR and CPRA)

Strategy and Planning

• Assist with IT department operational planning and projects and organize and negotiate the allocation of IT resources.
• Work collaboratively with IT teams, internal business partners and external vendors to identify, understand, implement and support new business capabilities, optimize processes and drive operational efficiency
• Collaborate on cybersecurity program development and execution
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Oversee all reports and documentation related to network and systems operations.
• Work collaboratively to oversee and implement all IT policies, procedures and plans for security, data center, desktops and infrastructure based on industry-standard best practices.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Conduct research and make recommendations on technology solutions and implementations to meet business and system requirements.
• Maintain system documentation and configuration data for operating, regulatory, and audit purposes
• Responsible for the implementation and on-going management of corporate network and security infrastructure and strategy
• Handle day-to-day implementation, monitoring and operational support of security solution hardware, software, managed solutions, and service provider relationships
• Engage in and lead information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects
• Assist with the implementations of solutions observing compliance –Sarbanes-Oxley Act (SOX), SOC 2, ISO27000, and privacy laws
• Develop and define the vision, strategy, framework and roadmaps for global identity and access management including SSO, federation, MFA, Privileged Access Management, provisioning, access certification and role-based access control
• Research, validate and deploy solutions meeting security and business needs
• Influence the planning and execution of incident response and postmortem exercises, with a focus on creating measurable benchmarks to show progress (or deficiencies requiring additional attention)
• Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems, technologies, architectures, and products

Primary skills and knowledge required include, but are not limited to the following:

• Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• Strong customer service orientation.
• Strong verbal and written communication skills are essential.
• Excellent organization and multi-tasking skills.
• Excellent documentation skills and attention to details
• Must be able to work proactively and under pressure.
• Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands
• Influential and able to persuade peers and stakeholders (at various levels) and thereby overcome resistance to change and sustain support
• Awareness of regulatory compliance and role of systems in supporting compliance & security
• Exceptional interpersonal skills and problem-solving capabilities.
• Ability to work effectively across a matrix organization.
• Ability to work independently and prioritize with minimal daily instruction.
• Experience with an out-sourced IT model in the biotech/pharmaceutical industry is preferred but a person who can work autonomously on projects and is willing and able to adapt to new responsibilities is much more important.
• Well-versed in Microsoft technologies
• Knowledge about cloud concepts such as SaaS, IaaS and PaaS, as well as integration of cloud systems
• In depth knowledge regarding cybersecurity and data privacy concepts
• Demonstrated problem-solving and decision-making capabilities
• Demonstrated leadership and personnel/project management skills.
• Confident self-starter who can take proactive initiative to develop projects or improvements to operational efficiency
• Approachable, responsive and able to proactively communicate risks, issues and recommendations
• Strong interpersonal skills with a “seek to understand” mentality and strong customer service orientation
• Good knowledge of techniques for planning, monitoring and controlling programs
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.

Level of Education Required:

• This position requires a B.A./ B.S.

Number of Years of Experience in the Function and in the Industry:

• 3-6 years of experience in Information Technology

• Success begins with our People
• Patients First
• Integrity
• Results-Driven
• Innovation
• Team Focus
• Diversity & Inclusion