Manager Operations Program Support

Description

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Manager Operations Program Support will assist in managing MTA Construction and Development’s efforts to implement various support functions for the MTA Capital Program and Business Operations component. Responsible for helping with timely decision-making, identifying issues, and enabling efficient, high-quality work products for support functions. Manages and develops unit staff.

Responsibilities

Assist in managing the implementation of administrative functions, including but not limited to compensation analysis and support, dashboard creation and management, data reporting, payment coordination, space allocation, License Monitoring program, non-revenue vehicle support, compensatory time tracking and equipment/supply management.

Support coordination with related parties throughout C&D, which includes management and oversight of C&D compensation team. Training, coaching and developing staff on MTA Compensation guidelines as well as salary worksheet processes and workflows.

Manage and support improvements in developing, analyzing, reporting, and maintaining compensation data for consolidated agencies within the related systems supporting business unit and/or departmental operations.

Conduct audits, run queries to Identify issues, provide recommendations, and support resolution in coordination with senior management.

Manage and prepare data analysis, reporting, and presentations.

Education and Experience

Bachelor’s Degree in Business Administration, Public Administration, Human Resources, Computer Science, or a related field.

Must have a minimum of six (6) years of related experience.

A Master's Degree is preferred in one of the disciplines listed above.

Competencies:

Experience in highly analytical roles performing audits, running queries or other relevant analytical experience preferred.

Experience with MTA policies, procedures, and processes related to departmental operations and administration preferred.

Excellent writing, grammar, organization, communication, and interpersonal skills.

Ability to work collaboratively with an aptitude for managing detailed analytical work.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Ability to work effectively with all levels of management and team members.

Excellent problem-solving, listening, and prioritization skills.

Ability to work in a high-profile, high-pressure environment effectively.

Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications.

Proficiency in PeopleSoft, Power BI, and project management applications (such as Visio) preferred.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.