Schedule
Full Time: Exempt Monday - Friday Days
General Summary
Manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Works in a strong dyad or triad relationship with the provider leadership, centralized services leadership and/or clinical leadership on staff, leader and provider recruitment, development and retention.
Duties and Responsibilities
Essential Functions:
- Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
- Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.
- Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.
- Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee’s engagement and meets our patients’ expectations.
- Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support the health system’s desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
- Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
- Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
- Responsible for developing and implementing solutions on a project basis for Strategic Initiatives, Service Excellence, or Quality Measures. This work may have broader impact and scope beyond the incumbents assigned practice area. Provides influence and mentorship to less tenured Practice Managers and Supervisors. May also have a Practice Manager as a direct report(s) and may serve in an interim capacity over a vacant practice.
- Develops plans to identify and reach short- and long-term goals and assure development and compliance with operating and capital budgets and achievements of financial performance.
- Collaborate closely with the Shared Services, and other professional teams within the health system to ensure our patients are scheduled and arrived according to brand behaviors and ensures appropriate and compliant documentation, billing, and charging practices.
- Collaborates with all system leaders in the market and the medical group to provide seamless and integrated service to our patients.
- Understanding and overseeing all aspects of the provider revenue cycle, to include scheduling/registration, patient accounting, claims submission, and payment and denial processing are critical components of the role.
Common Expectations:
- Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.
- Responsible for seeking out healthcare provider business challenges and creatively translating those challenges into requirements and solutions in a fast-paced environment.
- Customers include, but are not limited to regional leadership, physicians, providers, practice management, and staff. External customers include patients, and their caretakers, regulatory bodies, vendors and the community.
Required for All Jobs:
- Performs other related duties as identified.
- WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
- WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Benefits Offered
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
Qualifications
Minimum Education:
- Bachelors Degree Health or business administration Required
- Masters Degree Preferred
Work Experience:
- 7 years Healthcare management experience Required
Knowledge, Skills, and Abilities:
- Knowledge of organization policies, procedures, and systems
- Knowledge of health care administration practices / government and reimbursement regulations and requirements/HIPAA/OSHA regulations
- Skill in planning, organizing, delegating, and supervising
- Skill in gathering and interpreting data
- Ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise