Manager, Renewals Management

Gong
$164,000 - $186,000
Full time
3 days ago

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

We are seeking a strategic and operationally-minded Manager of Renewal Management to lead a team responsible for customer retention and execution of high-volume, high-velocity contract renewals. This role is ideal for a leader who thrives in fast-paced SaaS environments and brings a strong balance of people management, commercial acumen, and process rigor.
You’ll be accountable for team performance, scaling renewal operations, and driving measurable improvements in gross dollar retention (GDR), long term renewals, expansion, operational efficiency and customer experience. You’ll also collaborate cross-functionally with Sales, Revenue Operations, Support, Customer Success, Legal, Product, and Finance to optimize renewals and reduce friction at scale.

RESPONSIBILITIES
QUALIFICATIONS 
PERKS & BENEFITS 

The annual salary hiring range for this position is $164,000 - $186,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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