Carolina Ascent FC, a proud member of the USL Gainbridge Super League and the Charlotte Independence, are seeking a highly organized and analytical Manager of Ticket Operations & Analytics to join our growing team. This vital role will assist the VP of Tickets Sales in overseeing the ticket system management & fulfillment, data analysis, and support the club's revenue generation goals through strategic insights and efficient operations.
Key Responsibilities:
- Manage and maintain the club's primary ticketing platform, ensuring data integrity and system optimization.
- Assist the VP Ticket Sales in overseeing all ticket inventory management across various categories including season tickets, group sales, and single-game tickets.
- Develop, implement, and monitor ticket pricing strategies based on market trends, historical data, and sales performance.
- Generate comprehensive sales reports, dashboards, and analytics to track performance, identify trends, and forecast revenue.
- Provide data-driven insights and recommendations to the sales, marketing, and finance teams to optimize strategies.
- Assist in the management and execution of all matchday ticket operations, including staff supervision, troubleshooting, and ensuring seamless fan entry.
- Coordinate with internal departments to ensure accurate reconciliation of ticket sales and financial reporting.
- Assist the VP Ticket Sales with mobile ticketing, scanning, and access control processes, continuously seeking improvements for fan experience.
- Develop and maintain strong working relationships with ticketing platform representatives and vendors.
- Ensure compliance with league and club policies regarding ticketing operations and data privacy.
- Train, mentor, and support ticket operations staff and interns, fostering a high-performance environment.
Ideal Candidate:
- Bachelor's degree in Sports Management, Business Administration, Marketing, Analytics, or a related field.
- Minimum of 3-5 years of experience in ticket operations, sales, or analytics within professional sports or entertainment.
- Proven expertise with major ticketing platforms
- Strong analytical skills with proficiency in data visualization tools and advanced Microsoft Excel.
- Excellent communication, interpersonal, and presentation skills.
- Ability to manage multiple projects, prioritize tasks, and thrive in a fast-paced, dynamic environment.
- Highly detail-oriented with a strong commitment to accuracy and data integrity.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by game schedules and events.
Why Carolina Ascent FC:
We are more than a soccer team—we are a growing force for change in Charlotte and beyond. As part of the founding staff, you will play a vital role in shaping how professional women’s soccer engages with the local community. If you’re passionate about people, sports, and impact, this is the place for you.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.