As a Vacation Sales Ambassador Manager, you are responsible for carrying out your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
- Work directly with the leaders to build effective POS Sales Organizations that are in line with corporate initiatives.
- Develop and implement effective POS package sales strategies and lead marketing operations staff toward achievement of sales objectives.
- Run area, budget control, compensation programs and incentive planning. Prepare and meet/exceed monthly, quarterly, and annual area sales forecasts.
- Recruit, hire, and train new hires. Coordinate with Recruitment for all new hire training classes to ensure effective hiring, orientation, and training. Complete weekly trainings for new hires.
- Continue to develop current team members to maintain retention, providing continuous mentoring to improve their performance. Work with leaders of Marketing and team to build ongoing training for existing team members.
- Implement goals and initiatives to assist with improving team efficiency. Meet and achieve all budget package targets in the market.
- Provide leadership through effective communication of vision, active mentorship, and development while comparing area sales results to goals and ensuring performance management when vital.
- Provide supervision of area sales reps through field visits, observations, and measurement of results to include monthly performance reviews.
- Build and develop a motivated team environment in the field.
- Ensure timely processing of team member schedules with a focus on strategy to improve goals. Respond to team member inquiries regarding payroll, spiffs, and lead clean-up.
- Ensure that all policies and procedures are maintained and upheld by all team members. Handle Employee relations with the assistance of the HRBP and leader.
- Collaborate, coordinate, and implement arrival/departure contact strategies with the Director of Marketing.
- Resolve customer service issues and ensure customer concerns are handled.
- Lead Hotel Partnerships with work and guest services issues.
- Discuss space and customer contact agreements with hotels/retail partners.
- Use direct marketing contact management technology, web, data assets, communication channels, IT support, and data integration opportunities.
Why Team Members like working for us:
- Competitive base pay plus commission.
- Recognition Programs and Rewards.
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Equity participation opportunity.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
- Business Casual attire.
- Consistent day-to-day responsibilities.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- 2+ years management or supervisory experience.
- Recruited and retained successful sales team, led diverse team, achieved goals, developed team members.
- Experience in strategy development, project management, problem-solving, and change leadership skills.
- Validated strong oral and written communication skills, including outstanding negotiation skills.
- Shown ability to build positive working relationships, both internally and externally. Effective communication and presentation of information with all levels of management.
- Business-related digital literacy including Microsoft Office Suite.
- High school diploma or equivalent experience.