Position Description:
Collaborate with automotive dealerships and repair facilities to authorize mechanical repairs through the Company’s vehicle service contract and limited warranty products. Provide customer service on calls received from dealers, agents, and contract holders relating claim administration.
Essential Duties and Responsibilities:
- Handle a high volume of claim traffic from repair facilities for claim authorizatio
- Verify Service Contract coverage and validate repair being performed
- Verify part and labor charges as requested by the repair facility
- Negotiate fair claim prices with repair facilities
- Liaison with supplies and independent inspectors to determine damages and best price for repairs
- Enter concise notes into SCS system
- Review, compare and attach repair orders, sublet bills, rental, towing, roadside assistance, and inspection reports, reconciling to the authorized claim amount in the SCS system
- Authorize payments of adjudicated claims by check or virtual credit card,
- Assist with other duties as directed
Qualifications:
- High school diploma/GED or equivalent experience
- Minimum one to three years’ experience in customer service support role
- Exceptional customer service skills
- Experience in dealerships or repair facility
- Knowledgeable in computers
- Excellent record keeping and organization skills
- Ability to take initiative
- Excellent verbal and written communication skills
- Ability to work independently and within a team environment
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Schaumburg, IL 60173