Position Details
- Schedule: Full-time (40 hours/week)
- Location: Bloomington Clinic
- Salary Range: Starting range $20.70 - $23.35/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)
Benefits
- Health Coverage: Medical, Dental & Vision Insurance
- Retirement: 401(K) with Company Match, Profit Sharing
- Time Off: Generous PTO, Holiday Pay, Floating Holiday
- Disability Coverage: Short & Long-Term Disability
- Family Support: Two Weeks Paid Parental Leave
- Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals
Key Responsibilities
- Front Desk Responsibilities:
- Greet visitors and patients.
- Verify and update patient demographics and insurance information.
- Check in appointments for the clinic and endoscopy center.
- Collect co-pays and outstanding balances.
- Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
- Maintain confidentiality of patient information.
- Accurately enter patient information into electronic health records and practice management systems.
- Coordinate daily clinic schedules.
- Address patient and visitor inquiries.
- Manage the cash box.
- Ensure the lobby area is clean and welcoming.
- Clinic Responsibilities:
- Greet and escort patients.
- Interview patients to gather medical histories and take vital signs.
- Uphold patient privacy.
- Stock and clean exam rooms following clinic policies.
- Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
- Guide patients in the collection of stool or urine specimens.
- Process specimens following established protocols.
- Maintain inventory of medications and clinic supplies.
- Document in patient charts or the electronic medical record (EHR).
- Obtain necessary additional records and complete EHR reports as directed.
- Additional Duties:
- May be assigned other tasks as required.
Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
One of the following is required:
- Associates Degree with 1 year direct care experience
- Diploma or equivalent from an accredited Medical Assistant program
- Licensed Practical Nurse (LPN)
- Emergency Medical Technician (EMT)
- Certified Nursing Assistant (CNA) with 1 year direct care experience
- Bachelor’s Degree is preferred
- 1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.
Certifications/Licenses: CPR certification is required. Ability to gain certification will be provided through MNGI, must be completed within 6 months of start date.
Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
Required Knowledge
- Gastrointestinal system
- Medical Terminology
- Principles for providing compassionate care
- Word processing
Required Skills
- Compassionate Patient Care
- Active Listening
- Problem-Solving
- Prioritization
- Critical Thinking
Key Abilities
- Problem Solve
- Multi-task
- Prioritize and be detail oriented
- Work effectively as part of a team
- Use active listening skills
- Communicate effectively verbally and in writing
- Float to other locations to meet staffing needs
Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.
Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.
This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.
MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment
MNGI’s Culture of Caring
We are caring people, caring for people - working with Compassion, Teamwork, and Integrity
- Compassion: being empathetic and considerate of the needs of our patients and caregivers
- Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
- Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.
Experience
Preferred- 1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.
Education
Preferred- Bachelors or better
Licenses & Certifications
Preferred- Licensed Practical Nurse
- Emergency Medical Tech
- Certified Medical Assist
Skills
Preferred- Multi-tasking
- Prioritization
- Critical thinking
- Teamwork
- Dependability
- Detail oriented
- Customer service
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.