As a Medical Receptionist in Behavioral Healthcare based in Clarksville, Indiana, you will be the primary point of contact for clients, their families, and healthcare providers. This role requires exceptional communication skills and a compassionate approach to support clients navigating behavioral health services. You will handle inquiries, manage appointments, and assist with insurance and billing processes while maintaining a high level of confidentiality and professionalism.
Key Responsibilities of a Medical Receptionist:
Patient Interaction & Front Desk Duties:
- Greet patients and visitors warmly and professionally.
- Check patients in and out for appointments.
- Ensure a clean, welcoming, and organized front office and waiting area.
Appointment Scheduling:
- Schedule, confirm, cancel, and reschedule patient appointments.
- Manage the daily appointment calendar efficiently.
- Coordinate follow-up visits and referrals as needed.
Communication:
- Answer incoming phone calls; route calls or take messages accurately.
- Communicate with clinical staff, providers, and patients to ensure smooth office flow.
- Respond to emails and voicemails in a timely and professional manner.
Patient Records & Documentation:
- Register new patients and update existing patient information in the Electronic Medical Records (EMR) system.
- Verify and input insurance and demographic data accurately.
- Maintain confidentiality and ensure compliance with HIPAA guidelines.
Insurance & Billing Support:
- Verify insurance eligibility and benefits before appointments.
- Collect co-pays, balances, and process payments.
- Issue receipts and prepare daily payment reports or logs.
Administrative Support:
- Perform clerical duties such as filing, faxing, scanning, and data entry.
- Handle incoming and outgoing mail.
- Support providers and nurses with administrative needs as assigned.
Problem Solving & Customer Service:
- Address patient questions, concerns, or complaints with professionalism.
- De-escalate situations and seek solutions to improve patient experience.
- Collaborate with other team members to maintain a smooth, efficient workflow.
Qualifications:
- Education: High school diploma or equivalent required. An Associate’s degree or higher in healthcare administration, social work, or a related field is preferred.
- Experience: At least 1-2 years of customer service experience, ideally in behavioral health environment. Familiarity with insurance and billing processes is advantageous.
- Skills: Strong verbal and written communication skills. Proficient in computer systems and office software. Ability to handle sensitive information with discretion and empathy.
- Attributes: Empathetic, patient, and understanding of the unique challenges faced by individuals seeking behavioral health services. Capable of managing stressful situations and maintaining a positive attitude.
Working Conditions:
- Physical Requirements: Ability to sit for extended periods, use a computer, and manage phone communications.