Role: This position involves overseeing customer transactions at the teller line and providing assistance with account-related inquiries. Additionally, the role will manage incoming calls to address account questions, share information about products and services, take messages, or transfer calls when needed. This role would be served at multiple locations and travel would be necessary.
Responsibilities:
- Provide courteous, efficient, and accurate assistance
- Perform routine banking tasks, including making deposits, withdrawals, transfers, receiving loan payments, and cashing checks
- Perform phone transactions including transfers, loan payments, reissue debit cards, account updates
· Identify member needs for appropriate products and services
- Investigate and resolve member concerns. Collaborate with supervisors to resolve complex member issues
- Minimize fraud by thorough examination of documentation
- Ensure that member information is handled confidentially and securely
Skills:
- High school diploma or equivalent (GED) required
- Previous customer service experience
- Familiarity with computers and/or banking applications
- Excellent communication and interpersonal skills
- Empathy and patience when dealing with member inquiries
- Creative problem-solving abilities and attention to detail
- Previous credit union knowledge (preferred)
- Bilingual
Benefits: Hourly Position
- 401(k) with Company Match
- Dental / Health / Vision
- Disability / Life Insurance
- Employee Assistance Program
- Flexible Spending Account / AFLAC
- Paid Time Off / Parental Leave
- Professional Development Assistance
Schedule: Full-Time
- Monday to Friday, rotating Saturdays
Contact: Kimberly Chansler / kimberlyc@peopelescu.net / 515-832-6346
We are an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person