The Columbus River Dragons are committed to delivering affordable, family-friendly sports entertainment, centered on outstanding fan experiences, strong community involvement, and a winning tradition.
The Merchandise Manager plays a vital role in driving the growth and success of our merchandise operations—both online and at the arena. This individual will be responsible for managing inventory, supporting retail marketing efforts, and leading a dynamic retail team to ensure fans enjoy a memorable shopping experience.
Core Duties:
Core Duties:
- Oversee all merchandising and retail operations for the River Dragons online store, in-arena retail locations, warehouse operations, sales, and team members.
- Manage inventory flow between the warehouse, arena merchandise locations, and online store based on sales and attendance projections.
- Create in-store merchandising displays to ensure maximum visual impact and revenue generation. Ensure regular rotation of merchandise to optimize revenue.
- Maintain all products on the online store, including rotation and availability of seasonal merchandise, creating/updating collections, regularly updating online store graphics, and ensuring consistency of product images.
- Directly manage and execute in-store marketing promotions, events, and campaigns, including signage, POP displays, and floor arrangements.
- Coordinate with department heads to develop cohesive sales and marketing plans for jersey auctions, special event nights, and online auctions.
- Oversee online order fulfillment to ensure all orders are shipped within 72 hours.
- Manage the weekly merchandise department team’s schedule to properly maintain inventory, including receipt, rotation, and setup of retail locations for River Dragons games.
- Collaborate with the River Dragons core internal team on product assortment and new product development.
- Work with the Columbus River Dragons marketing team to ensure that promotions effectively drive store traffic, boost sales, and enhance brand visibility.
- Promptly address and resolve any customer issues in-person and via email.
- Manage all aspects of inventory processing, including receipt, physical check-in, and tagging of all Columbus River Dragons retail inventory while adhering to Columbus River Dragons protocols.
- Coach and lead retail team members and interns to provide a fantastic guest experience and drive sales.
- Develop and implement store opening and closing procedures, including merchandising, re-stocking, signage placement, and adherence to security protocols.
- Provide support with ticket printing and assist with in-office customer service as needed.
- Learn and maintain proficiency in all systems and programs essential to the daily operations of the River Dragons organization.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.