The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.
Essential Functions
- Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners.
- Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care.
- Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals.
- Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices.
- Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery.
- Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team.
- Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction.
- Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration.
- Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment.
- Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
- 4-6 years of experience in healthcare practice management, physician practice operations, or medical office administration required
- 2-4 years of leadership experience, including staff supervision, budgeting, and revenue cycle management required
- Experience with Athena, HIM, or other practice management systems preferred
- Strong knowledge of medical practice operations, revenue cycle management, and financial reporting.
- Experience with provider scheduling, patient flow optimization, and operational efficiency.
- Ability to analyze financial reports, productivity metrics, and collection data to drive decision-making.
- Strong leadership skills, with the ability to supervise, coach, and develop clinical and administrative staff.
- Excellent problem-solving, organizational, and communication skills for collaboration with hospital departments and corporate teams.
- Proficiency in electronic health records (EHR), practice management systems, and healthcare IT platforms.
- Understanding of insurance reimbursement, billing regulations, and patient financial policies.
- Certification in Medical Practice Management (e.g., CMPE – Certified Medical Practice Executive) preferred