OVERVIEW:
The Mobile Outreach Specialist provides a 3rd-eye on outreach calls to ensure the safety of the team and provide observable data that might be missed by those providing primary assistance and care. The specialist also engages in providing items to the primary engaging contact. The Mobile Outreach Specialist assists the Coordinator in providing referral services, including SNAP benefits, and scheduling appointments with Behavioral health professionals or dual diagnosis treatment options. Assists the Coordinator in the input of data into the case management software program and provides follow-up documentation on client progress towards long-term goals, especially those related to shelter, housing, and employment.
RESPONSIBILITIES/DUTIES:
Reviews records, other paperwork, and referrals; provides information regarding alternative services and potential solutions.
· Conducts screenings and assessments of referrals for eligibility of services and community referrals. Screens and validates participants' documentation, or the need for documentation regarding identity. Ensure Rapid Re-Housing program eligibility is met, and proper supporting documentation is collected. Conduct housing stability follow-ups once consumers are housed.
· Maintain a caseload of approximately 15 - 30 open clients, ranging from one-time financial assistance to ongoing Case Management support (up to 24 months) as determined by the program’s needs & under the supervision of the Program Coordinator. Refers to shelter as appropriate.
· Develops and monitors individual service plans with each consumer to meet basic needs to help restore and enhance social, psychological, and bio-psychological functioning. Service plans will focus on stability in the areas of income, self-care, & housing (with the general goal of housing stability).
· Work in collaboration with team members to discuss best practices for more effective service delivery.
· Provide support in accessing appropriate services through communication with other community partners, service providers, and other relevant agencies.
· Maintain complete and accurate records (both electronic & hardcopy records) of all contacts and financial assistance provided via client tracking systems and complete reporting requirements mandated by Continuum of Care (COC) and other regulatory agencies in a timely manner.
· Obtain needed information and complete accurate, regular reports regarding consumer outputs and outcomes, track, meet, and/or exceed all program performance measures, and assist with program evaluation.
· Coordinate with other agency departments to ensure access to shelter, programs, and resources when applicable, including but not limited to groups, financial assistance, and available donations.
· Work with housing locators/inspectors to facilitate housing location. Work with the Housing Navigator and landlords/property managers to facilitate housing location and retention for consumers.
· Be engaged with the Homeless Outreach Team (HOT) to help triage local homeless individuals who need appropriate shelter placement.
· Attend agency staff meetings, maintain Housing First policies, engage in Rapid Re-Housing meetings/trainings, & other meetings as specified.
· Ensure consumer safety through compliance with all state, federal, local, and agency regulations, including certification, record-keeping, reporting, and evaluation requirements.
Other General Duties, Functions, and Responsibilities:
· Develop and facilitate support, informational classes/sessions, life skills, and/or psycho-educational group activities designed to help explore and resolve self-care issues that may be impacting the consumers’ progress towards meeting their established goals.
· Provide support services to other Case Managers accessing Shelter, Rapid Re-Housing Program, including, but not limited to: performing regular and ongoing file audits of all consumers served in the Shelter and Rapid Re-Housing programs through Diakonia; working with Diakonia and HMIS staff to identify and address data corrections that may be needed to ensure accurate reporting in a timely manner to meet reporting deadlines; delivering/receiving documents and checks; other support services as assigned.
· Participate in inter-agency case management collaborations to share information, resources, and problem-solve challenges and barriers.
· Transport consumers on an as-needed basis to medical, housing, and other appointments when appropriate.
· Assist with other agency special projects as needed, including staffing special events and providing coverage for agency programs.
· Perform other duties as assigned.
Other Duties Under Purview
QUALIFICATIONS:
Must have or pursue PEER support certification or mental Health/Substance abuse license or certification
Minimum of two years of experience in human services
Bachelor’s degree in human services field is required
Master’s degree preferred.
3 Years of uninterrupted sobriety.
Certifications in the following:
De-escalation Techniques
Trauma-Informed Approaches
Addiction and Recovery
Crisis Prevention and Intervention
Familiarity with Tri-county community service systems and the various types of local, state, and federal funding sources for housing and homeless services is preferred.
Strong communication, organizational, and interpersonal skills related to customer service.
Proficiency in personal computer skills such as Microsoft Office Suite; experience with HMIS or other database system/s.
Ability to read and interpret federal regulations and effectively disseminate related information.
Ability to adhere to and commit to established workplace behavioral guidelines, including confidentiality of guest services.
Flexible work schedule, including some evenings and weekends. As well as having reliable transportation and a valid driver’s license.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Loan forgiveness
- Paid time off
- Vision insurance
Work Location: In person