Skills/Experience:
Typically requires 2+ years of related work experience
Required Skills:
- Strong communication skills (both verbal and written) to interact effectively with clients and lenders.
- Active listening skills to understand and address customer concerns properly.
- Patience and empathy when dealing with stressful situations or confused customers.
- The ability to assess issues and determine the correct steps to resolve them.
- Critical thinking to handle escalated concerns or unique situations effectively.
- Proficiency in using call center software (e.g., CRM systems) and other office tools like email and word processors.
- Typing skills to quickly input and retrieve data.
- The ability to handle multiple cases simultaneously while ensuring accuracy.
- Staying organized when managing high call volumes.
- High accuracy in documenting customer interactions and processing information correctly to avoid errors.
- The ability to de-escalate tense situations with irate customers effectively, especially in cases of loan issues or payment disputes
Job Types: Full-time, Contract
Pay: $20.00 - $21.00 per hour
Shift:
- Day shift
- Morning shift
Experience:
- Mortgage/Escrow servicing: 3 years (Preferred)
- Financial services: 3 years (Preferred)
- CRM software: 1 year (Preferred)
Work Location: In person