New School Support Coach

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

NEW SCHOOL SUPPORT COACH

WHAT A DIFFERENCE

At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.

We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.

WHAT YOU WILL DO
As the New School Support Coach, you will provide onboarding support to Franchise Owners in the process of building or acquiring a Primrose School. You will provide feedback early and often to the Franchise Owner and Director of New School Support, allowing for course corrections if onboarding initiatives are not on track or not met. You will generate a culture of positivity and accountability with Franchise Owners, ensuring they meet their goals, foster trusted relationships and influence results within your assigned school portfolio. This is a field-based position.

• Ensure completion of all onboarding training and provide feedback internally to enhance the onboarding experience for future Franchise Owners
• Provide support onsite during the construction and opening phase (train the trainer)
• Support the Franchise Owner in preparing the physical set up of the school to meet brand standards
• Primary contact for all Franchise Owner questions
• Introduce the Franchise Owner to key internal stakeholders throughout the onboarding journey
• Engages the Franchise Owner in goal setting and follows up on agreed actions and time frames
• Actively works to achieve the performance measures and targets for schools in an assigned territory by leveraging the Primrose Principles of Leadership
• Give constructive feedback to promote accountability
• Adjust style to meet the needs and level of expertise of the Franchise Owners
• Share strengths and opportunities that could impact a Franchise Owner’s performance
• Partner with Franchise Owners to establish what each party can expect from one another
• Create a trusting, supportive environment where honest and frank conversations can occur
• Check for understanding and recommends resources for areas where clarity is needed
• Ability to travel 65% of the time including visits to our National Support Center in Atlanta, GA

WHO WE ARE LOOKING FOR

• Bachelor’s degree in early childhood education, business or related field preferred
• 5+ years’ experience in multi-unit management, franchising or early childcare
• Firm understanding of State and National Accreditation and State Childcare Licensing rules and regulations preferred
• Ability to tackle projects and make decisions with a high degree of autonomy
• Ability to navigate conflict and difficult conversations and influence without authority
• Ability to manage time and multiple competing priorities while maintaining service excellence
• Proven organization skills
• Proficiency in Microsoft Office Suite

WHAT YOU WILL GET

• Commission or bonuses based on personal and company performance
• 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and company provided life insurance
• Employee Assistance Program

This is a remote position.