New Student Navigator (00041)

Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.

Brightpoint Community College invites applicants to apply to the New Student Navigator position. This role at our community college provides high-quality service in helping prospective and new students successfully complete the onboarding process. The assigned Navigator serves as the primary point of contact for the new student and provides help with the application, major selection, registration, payment/financial aid, etc. Navigators will communicate with prospective students and their support systems through email, phone, text, Zoom, or other web conferencing platforms and in-person meetings. Their goal is to reduce the barriers to enrollment and to reduce the time from application to enrollment and payment. The Navigator will serve a critical role as part of the student’s success team and will collaborate with college leadership in the execution of college recruiting strategies. In summary, Navigators embrace a holistic model of care and use the case management approach to new student onboarding.

Selected candidate must be able to work a flexible schedule that will include some evenings and weekend hours during peak enrollment seasons. Navigators must be able to work on either campus as needed.