Job Summary:
The Office Assistant is the first point of contact for patients at our physical therapy clinic. This role is responsible for delivering excellent customer service, handling administrative tasks, managing patient flow, and ensuring efficient front desk operations. The ideal candidate is friendly, organized, detail-oriented, and capable of multitasking in a fast-paced environment.
** This position is great for those, especially students, interested in a health care career, as you will get experience learning the operation side of health care.
Key Responsibilities:
- Greet patients warmly and check them in and out for appointments
- Answer multi-line phones and respond to inquiries in a professional and timely manner
- Schedule, confirm, cancel, and reschedule appointments as needed
- Verify insurance benefits and obtain necessary authorizations or referrals
- Collect patient co-pays, balances, and manage daily cash reconciliation
- Input and update patient information accurately in the electronic medical records (EMR) system
- Communicate with therapists and clinical staff to manage patient flow efficiently
- Maintain a clean and organized front desk and waiting area
- Handle incoming and outgoing mail and faxes
- Assist with billing, claims follow-up, and other administrative duties as assigned
Qualifications:
- High school diploma or equivalent (Associate degree preferred)
- 1–2 years of medical office or front desk experience (experience in a physical therapy or rehab setting is a plus)
- Proficiency with EMR systems and Microsoft Office (Word, Excel, Outlook)
- Excellent communication, organizational, and customer service skills
- Ability to handle confidential information with discretion
- Positive attitude and team-oriented mindset
- Comfortable working in a clinical environment
Benefits:
- Flexible hours or scheduling if available
- Opportunities for growth within the clinic