Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both your department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family.
A caregiver in this position works 8:30am—5:00pm or 8:00am—4:30pm.
A caregiver who excels in this role will:
Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and perform other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and/or other medical departments.
Take and relay phone messages for the respective area in a clear and concise manner.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician and CPT/DX codes before entering request into referral module.
Input reasons for all visits on all appointments.
Maintain complete and up-to-date documentation and files, including product and service quotes.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate, edit and proofread
Preferred qualifications for the ideal future caregiver include:
Medical office or insurance experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 10 pounds
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.