Description: Office Lead for the CSR Team
Position: Office lead
Location: On-site, Chicago IL
Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $21 to $23 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!
Why Choose Whizz:
Competitive Salary: Earn between $21 - $23 per hour, based on your skills and experience.
Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.
Salary Growth Potential: Show your commitment and watch your salary grow.
Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after 3-6 months, based on their performance.
Requirements
Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.
Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.
Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.
Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.
Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.
Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.
Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.
Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.
Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.
Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.
Benefits
Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
Training Provided: We believe in empowering you to reach new heights.
Commute on Us: Make your daily journey smoother and cost-effective.
401(k) Retirement Plan: Invest in your future.
Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts: Balance work and life seamlessly.
Competitive Salary: $21 - $23 per hour.