Onboarding specialist
PersonalRX is a rapidly growing mail-service pharmacy and we are adding many new patients each month. To support this rapid growth, we are looking for a customer oriented specialist to join our patient onboarding team.
This new hire’s main focus is to work with the potential patient and their social worker to onboard them so they can receive their prescriptions when they are leaving the rehab/discharge facility.
In most cases, the patients may have additional caregivers, and the new hire must also contact these people and build the appropriate relationships.
- Explain PersonalRX and its products and services to the social worker, patient and their caregiver(s), including the PersonalRx value proposition
- Respond to the social worker requests for discharged patients accurately and timely
- Gather and enter needed information in our system for patients who want to enroll in our services, including contact/caregiver information
- Work with PersonalRX pharmacists to ensure medication reconciliation is performed before sending out the first shipment
- Schedule the patient’s first shipment
- Track the patient’s shipment for delivery
- Work closely with the Transition Care Management team
Education – High school diploma/GED equivalent
- At least 2 years' experience working with customers to purchase a product or service
- Ability to resolve customer objections
- Computer proficient
- Good data entry/typing skills
- Job Type: Full-time
- Salary range: $55,000-$60,000 per year
You must also possess the following attributes:
- Customer/“patient comes first” mindset
- Willing to help people manage their health care
- Empathetic/caring
- Good listener
- Detail oriented
- Team player
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Work Location: In person
8-hour shift
Day shift. 9:00am-5:00pm
Monday to Friday
Supplemental Pay:
Bonus opportunities
Language:
Fluent in English. Fluency in Spanish (Preferred)
Ability to Commute:
Syosset, Long Island (Required)
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Patient care: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Syosset, NY 11791 (Required)
Ability to Relocate:
- Syosset, NY 11791: Relocate before starting work (Preferred)
Work Location: In person