Description
Position Summary
Credit One Bank is looking for a OneTech Desk Analyst to support the daily performance of computer systems. This position will be primarily responsible for providing technical support for the One Tech Desk team and ensure quality customer support by answering user inquiries regarding computer software or hardware operations.
Essential Job Functions
- Work with users in a walkup service type environment resolving technical issues ranging from break/fix laptops and pc's, mobile devices, as well as providing user training
- Providing top notch customer service with the ability to communicate with users to ensure great end user experience
- Develop and document training materials and procedures
- Assist in managing, maintaining, and updating laptop, mobile device, and other hardware inventory
- Ability to work as a team and to perform other duties as assigned
- Work with desktop support to be able to image or install windows and apps using the Microsoft InTune Company Portal
Position Requirements
- 2+ years of experience in related support services
- Proficient in Active Directory, Azure, Microsoft End Point Manager, Office 365, Service Now
- Excellent communication, problem-solving, and team management skills
- Customer-service oriented with a problem-solving attitude Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
- Previous role as a technical support analyst or in a similar position
- Excellent written and oral communication skills Certifications in related field a plus
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.