Operations Manager

Position Summary

We are seeking a highly organized and proactive Operations Manager to provide comprehensive administrative and operational support. This role is critical in helping streamline daily operations, improve communication, and ensure that key priorities are handled efficiently — ultimately helping the team stay focused on strategic goals and client success.

This is a pivotal role designed to take over many of the responsibilities previously managed by our Operations Director, creating space for leadership to focus on business growth.

Key Responsibilities

• Administrative Support
• Manage calendars via (google and our CRM), appointments (via google calendar, zoom, and our CRM) reminders, and follow-ups (in the form of phone calls and emails).
• Prepare meeting agendas, take notes, and track action items to ensure timely completion using our AI platforms.
• Draft, edit, and format emails, letters, proposals, and other communications.
• Operational Coordination
• Assist in organizing and managing projects, ensuring deadlines are met.
• Coordinate with internal teams, subcontractors, and suppliers to facilitate smooth operations.
• Maintain and organize digital files, documents, and company records.
• Customer and Vendor Communication
• Act as a point of contact for clients, vendors, and partners to field inquiries and relay information to Dan and Will.
• Assist in preparing estimates, proposals, contracts, and change orders.
• Financial and Office Support
• Support bookkeeping tasks such as expense reports, invoicing, and basic financial tracking.
• Manage office supplies, equipment, and service relationships.
• Special Projects
• Take on ad hoc tasks and projects as assigned to improve company processes or support new initiatives.

Qualifications

• Experience & Skills
• 3+ years of experience as an Executive Assistant, Administrative Assistant, Operations Coordinator/Manager, etc.
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, Google Workspace, Most cloud based CRM platforms, Pipedrive, Proposify, Chat GPT, Trello, and VOIP phone systems.
• Familiarity with construction or homebuilding industry is a plus, but not required.
• Personal Attributes
• Self-starter with a proactive and problem-solving mindset.
• Discreet and able to handle confidential information.
• Flexible, adaptable, and calm under pressure.
• Positive attitude and a collaborative, team-oriented approach.

Must be able to facilitate multiple schedules, meetings, software platforms, and make 50-100 phone calls per day.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Harrisonburg, VA 22801 (Required)

Ability to Relocate:

• Harrisonburg, VA 22801: Relocate before starting work (Required)

Work Location: Hybrid remote in Harrisonburg, VA 22801